Consumer Lending - Beyond the Basics - Virtual | September 29 - October 1, 9:00 a.m. to 4:00 p.m.
This enhanced “Boots On The Ground” session will take you beyond basic training. Today’s lending function must be “more than just the deal” instead focusing on gaining fully-banked customers. This intermediate training is a 2.5-day, intensive, “real world” program focusing on the tools, skills, strategies and processes needed for today’s consumer lending team, filled with case studies, pre-and post-testing, and skills practices.
Expanding the Customer Relationship
In Depth Product Knowledge
Analyze the Credit Report
Lending Regulatory Compliance
Conducting the Loan Interview
Analyzing the Financial – from Pay Stubs to Tax Returns
Applying the Consumer Loan Guidelines
Communicating the Loan Decision
Perfecting the Lien
Review the Loan Closing Documents
Servicing and Monitoring the Consumer Loan
Providing a systematic approach for maximizing and growing both the credit and total banking relationship
Determine the borrower’s ability to repay the loan by evaluating a customer’s credit worthiness and analyzing the different sources of repayment
Learning how to meet the customer’s lending needs from “cradle to grave”
Recognizing ways to mitigate risks associated with different types of consumer loans
Relate the benefits of consumer credit and the effects of its abuse on the borrower, the community and the bank.
Experiencing the “hands on” process in a learning environment
Networking with peers for shared experience
Identify, define, and relate to key consumer credit terms.
Conduct a loan interview and identify additional opportunities
Obtain an understanding of the credit report scoring
Comply with federal and state regulations that affect the consumer loan sales and application process.
Explain the functions of the various departments that support the consumer loan process.
Service customer inquiries and maintenance requests regarding consumer loans.
Prerequisite If available and appropriate, please bring your financial institution’s consumer lending products and services, paper consumer loan application, consumer lending flow chart, and underwriting guidelines. This information will make the training experience more “real world” and more transferable to your financial institution.
Audience Bankers with limited experience in consumer lending including, but not limited to, relationship and consumer loan officers, branch management, universal bankers, management interns, collection officers, and more.
Lisa Berry is a Senior Banking Consultant and Principal with Warren Averett, one of the largest CPA firms in the southeast, with more than 36 years of experience in the financial services industry. As a consultant for PSI and Warren Averett, Lisa conducts and facilitates training from the frontline to the board room. Her previous banking experience includes consumer, commercial and real estate lending, correspondent bank lending, and branch management.
Shannon Brasher is a Manager in the Warren Averett Consulting Division. She brings more than 17 years of community banking experience, 14 of which were spent as a Vice President Loan Services Manager. Shannon’s primary responsibilities include reviews of loan and deposit compliance, Fair Lending, Home Mortgage Disclosure Act, Community Reinvestment Act and Bank Secrecy Act as well as training and consulting with clients.
Fees Per Person
M $699 / NM $1,169